Legal
Terms of booking
Plain-English terms that apply to every booking. Please read them before you confirm.
1. Who you are contracting with
Amber Reel is a trading name of MINIX MART LTD, registered in England and Wales, company number 14845184. Registered office: 47 Charlbury Gardens, Ilford, Essex IG3 9TU. In these terms "we", "us" and "Amber Reel" mean MINIX MART LTD. "You" means the person or organisation named on the booking confirmation.
2. How a booking is made
We send a written quote by email or WhatsApp describing the service, date, timings, venue and price. The booking is confirmed when you accept the quote in writing and we receive the deposit set out in section 4. Until then the date is not held. Any change to the scope after confirmation is agreed in writing and priced before the day.
3. Your right to cancel under the Consumer Contracts Regulations
Because our services are supplied for a specific date or period, the 14-day cancellation right in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply (regulation 28(1)(h)). Cancellation is instead governed by section 5 below. This does not affect your statutory rights under the Consumer Rights Act 2015 to a service performed with reasonable care and skill.
4. Deposit and payment
- A booking fee of 25% of the package price reserves your date. The date is not held until it is received.
- The balance is due four weeks before the wedding by bank transfer or card. We are happy to arrange monthly instalments before that date.
- Add-ons agreed after booking are added to the balance. Additional hours requested on the day are invoiced at £150 per filmmaker per hour within seven days of the wedding.
- Travel is included inside the M25. Beyond the M25 mileage is charged at 45p per mile from our base in Ilford and shown on the quote. Where the venue is more than two hours away, reasonable accommodation may be required and will be agreed with you in advance.
5. If you cancel or postpone
Our cancellation charges reflect the costs we have already incurred and the likelihood of re-selling the date, and we always try to re-book the date and refund anything above our genuine loss. The scale is:
| Notice given before the event | Charge |
|---|---|
| More than 6 months | Booking fee only (25%) |
| 3 to 6 months | 50% of the booking value |
| 1 to 3 months | 75% of the booking value |
| Less than 1 month | 100% of the booking value, as the date can no longer be re-sold |
One postponement to a new date within 12 months is accepted without charge where we are available, subject to any difference in seasonal pricing. Removing a second filmmaker or reducing hours by more than 20% within one month of the wedding is treated as a part-cancellation of the removed element.
6. If we cancel
If we cannot deliver the service for reasons within our control we will offer a replacement of equal standard or refund every payment you have made in full within 14 days. If an event beyond either party's reasonable control (severe weather, venue closure, death, serious illness, national emergency, or a legal restriction) prevents the service, we refund all payments less costs we have already paid to third parties on your behalf and cannot recover.
7. What we need from you
- Tell us the timings, venue, ceremony type and the names of the people who matter at least four weeks before the wedding, and let us know as soon as anything changes.
- Obtain permission from the venue and the person conducting the ceremony for filming, and for a drone flight where one is booked. We will ask on your behalf but the booking stands if permission is refused.
- Tell your guests that the wedding is being filmed, for example in the order of service or a sign at the entrance. We provide wording. Anyone who asks not to appear will be left out of the edits where we can reasonably do so.
- Provide a meal and a short break for each filmmaker on bookings of eight hours or more, or agree with us that we will leave the venue to eat.
- Provide a safe working environment. We will stop filming in any situation we judge unsafe, including unsafe drone conditions, and discuss it with you immediately.
8. Our standards and liability
We carry the insurance set out on our About page and perform every service with reasonable care and skill. We are not liable for losses that were not foreseeable when the booking was made or that were caused by matters outside our control, including the venue, other suppliers, guests, power supply or weather. Our total liability to you is limited to the price paid for the booking, except where the law does not allow such a limit (death, personal injury caused by our negligence, fraud, or your statutory rights).
9. Music
All films are edited to music licensed from a production music library under a licence that covers your personal copies and online sharing. We do not use commercial chart recordings, because the synchronisation and master licences cannot be obtained at a cost proportionate to the film and the platforms would mute or remove it. Where live music or a DJ track was playing during a filmed moment, short incidental excerpts may appear in documentary edits. You may send us reference songs and we will offer licensed tracks that match them.
10. Copyright and your licence to use the films
Copyright in all footage and finished films belongs to MINIX MART LTD. On payment in full you receive a perpetual, non-exclusive licence to watch, copy, download and share the finished films for personal, non-commercial use, including on social media. You may not sell the films, licence them to others or use them to advertise a business without our written agreement. Raw footage, where purchased, is supplied for personal use on the same terms.
11. Portfolio use and your guests
We would like to show your films to other couples, but we will only do so with your written consent, which you can give or refuse at any time including after delivery. Consent can be limited to private links. We never use your films in paid advertising without asking separately. You are responsible for telling your guests that filming is taking place (see section 7); we provide wording and we handle guest footage under our privacy notice.
12. Backup, loss and re-shoot
Every camera records to two cards simultaneously. Footage is copied to two separate drives before we leave the venue and to a third location within 24 hours, and cards are not reused until the master films are complete. If, despite this, footage of a key moment is lost or unusable through our fault, we will offer, at your choice, a re-shoot of what can reasonably be re-staged at no charge, or a refund proportionate to the lost element up to and including the full fee paid. Our total liability for loss of footage is limited to the fees paid, except where the law does not allow such a limit.
13. Delivery
Delivery dates are stated in your booking confirmation and are normally: social teaser within 7 days, highlights film within 6 to 8 weeks, feature film and full ceremony and speeches edits within 10 to 12 weeks of the wedding. If we expect to miss a date we will tell you before it passes and give a new date. Films are delivered by private online link with download; a USB in a presentation box is an optional add-on. One round of reasonable revisions (for example a factual error, a name on a title card or removing a specific shot) is included; further re-edits are quoted.
14. Drones
Drone flights are made only by a pilot holding a CAA Operator ID and an A2 Certificate of Competency, with aviation-specific insurance, within the rules for the aircraft’s class and the airspace at the venue. The pilot’s decision on whether a flight is safe and lawful is final. If a booked flight cannot take place for airspace, permission or weather reasons the drone add-on is refunded in full.
Complaints and governing law
If something is wrong, tell us as soon as possible on the day so we can fix it, and in any case within 14 days in writing to hello@amberreel.co.uk. Our complaints procedure explains the steps and timescales. These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction.