Legal
Complaints procedure
Three steps, fixed timescales, and a director review if you need it.
Step 1: tell us on the day
Most problems can be put right while the event is still running. Speak to the person in charge on site or call 07775 554848.
Step 2: write to us
Email hello@amberreel.co.uk within 14 days of the event with your booking reference and what went wrong. We acknowledge within 2 working days and reply in full within 10 working days, including any refund or remedy we propose.
Step 3: if you are still unhappy
Ask for your complaint to be reviewed by a director of MINIX MART LTD. You receive a final written response within a further 10 working days. You may also use the Citizens Advice consumer service or take the matter to court. We will consider alternative dispute resolution through a certified provider if you ask.